User Researcher

About us:

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

As a certified Great Place to Work®, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

The Role:

At Informed Solutions, we design and deliver digital services that make the world a healthier, safer, and more sustainable place. Our mission is to help transform public services for real people: improving access, usability, efficiency and outcomes through rigorous research, human-centred design, and evidence-led delivery. We work on projects that matter, enhancing citizen experiences, supporting policy delivery, and enabling digital transformation that is inclusive, reliable, and built for impact.

As a UX Researcher, you’ll play a pivotal role in shaping user-centred services that deliver real impact across the public sector. You’ll bring deep expertise in research methodologies and user-centred design, helping teams and clients alike to understand user needs, test ideas, and deliver accessible and usable services.

This role will see you influencing project teams, engaging with senior stakeholders, and mentoring early-career colleagues, all while driving forward Informed’s user-centred design capability.

Requirements

This is a varied and rewarding role, where you’ll be:

• Applying user-centred design principles at every stage of delivery, ensuring iterative, evidence-led development.
• Planning, conducting, moderating, and analysing user testing sessions, rapidly turning insights into actionable design recommendations.
• Evaluating and monitoring client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
• Drawing on a wide range of UX research methods – from remote testing and heuristic evaluation to competitor analysis, surveys, and information architecture activities.
• Collaborating with product owners, designers, developers, and analysts to translate research findings into design solutions.
• Coordinating all aspects of user testing, including recruitment, logistics, and managing external suppliers.

Essential Skills and Experience

We’re looking for someone with:

• Demonstrable experience moderating one-to-one usability sessions, with training in interviewing techniques being highly desirable.
• Strong knowledge of UCD principles and best practices.
• Practical experience applying a variety of qualitative and quantitative UX research methods, with clear awareness of their strengths and limitations.
• Experience using commercial UX research tools.
• Ability to manage competing priorities in fast-paced, agile environments.
• Excellent planning, organisation, and time management skills.

Desirable Skills:

• A track record of delivering digital services aligned to recognised standards and design manuals (e.g. GDS).

• Experience working in a consultancy environment, ideally delivering government services.
• Strong awareness of accessibility standards and how to design and test services that are inclusive for all users.
• Experience in another area of user-centred design, such as UX/UI design, business analysis, or service design.

Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other.

There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.  

 Key abilities that are necessary for success

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.

We appreciate that this workplace culture and the level of variety won’t suit everyone.  However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.

These shared foundations are important to team cohesion, performance, and mutual personal support.

As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

What You’ll Gain

At Informed Solutions, you’ll make a real impact while growing your career as a UX Researcher. You’ll gain:

• Influence: Shape research strategies and inform the design of services used by millions.
• Professional growth: Develop your expertise across a wide range of research methods while mentoring others.
• High-profile projects: Work on enterprise-scale public services with real societal impact.
• Collaboration: Partner with designers, developers, and stakeholders in a supportive, multi-disciplinary environment.
• Career progression: Build consultancy skills and client-facing experience to take your career to the next level.

Benefits

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. 

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.