Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager ensures we are returning every traveler to the road better than they came!
In this role, you can expect to:
- Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
- Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
- Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
- Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
- Conduct visual inspections to ensure that all products and services are available
- Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
- Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
- Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
Requirements
- A leader who sets the example when working alongside team members
- 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
- Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
- Exhibit excellent verbal and written communication skills
- Ability to effectively present business actions plans and operational reports to management
- Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
- A valid driver's license required
Benefits
- Competitive salary and bonus opportunity
- Medical, dental, vision and life insurance
- 401(k)
- Paid vacation