Training Academy Manager

Tawfeer Market is seeking a dynamic and experienced Training Manager to join our team. As a leading player in the retail industry, we are committed to providing exceptional service to our customers and fostering an engaging work environment for our employees. The Training Manager will be instrumental in developing and implementing training programs that enhance employee skills and contribute to our overall business objectives. This role requires a strategic thinker who can assess the training needs of various departments and create tailored programs that drive performance, compliance, and customer satisfaction. The ideal candidate will have a strong background in instructional design and adult learning principles, as well as experience in the retail sector. You will collaborate closely with department heads to identify skill gaps, evaluate training effectiveness, and promote a culture of continuous learning. If you are passionate about empowering others through education and training, are data-driven, and have a proven track record of successfully managing training initiatives, we encourage you to apply. Join Tawfeer Market and help us shape the future of training excellence within our organization, where your contributions will not only enhance employee capabilities but also play a critical role in our customer service mission.

Responsibilities

• Design and develop comprehensive training programs tailored to the needs of various departments.
• Conduct training sessions using various methods including workshops, e-learning, and on-the-job training.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collaborate with department managers to identify specific training needs and skill gaps.
• Maintain training records and documentation to ensure compliance with company policies and regulations.
• Stay updated with industry trends and best practices in training and development.
• Foster a culture of continuous learning and improvement within the organization.

Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
• Proven experience as a Training Manager or similar role in a retail environment.
• Strong understanding of instructional design and adult learning principles.
• Excellent communication and presentation skills.
• Ability to assess training needs and measure outcomes effectively.
• Experience with various training methods and tools, including e-learning platforms.
• Strong organizational and leadership skills with the ability to motivate and engage employees.