Job Title: TikTok Shop Coordinator
Job Type: Contract / Remote
Work Hours: PST
Job Overview:
We’re helping our client, a leading 9-figure jewelry and activewear brand, find a highly organized TikTok Shop Coordinator to support their rapidly growing live-commerce program. In this role, you’ll manage the behind-the-scenes operations that keep TikTok Lives running smoothly, from scheduling and documentation to creator communication and shop maintenance. This is an incredible opportunity for someone who loves social media, thrives in fast-paced environments, and enjoys keeping multiple moving parts perfectly organized
Responsibilities:
Shop Operations & Administrative Support
- Schedule and title TikTok Lives using TikTok Live Manager to maximize visibility.Confirm host availability and arrange coverage or replacements when needed.
- Build and maintain live documentation (themes, product lineups, flash sales) in ClickUp or similar tools.
- Assist during live sessions with product pinning, switching, and chat moderation.
- Clip, label, and organize highlight moments for reuse across social media or internal channels.
TikTok Shop Creator Support
- Manage creator messages in the TikTok Affiliate Center.
- Respond to inquiries, flag high-value creators, and escalate key opportunities.
- Keep the inbox organized and archive irrelevant messages.
- Follow up with creators on posting timelines, reshipment needs, or product questions.
- Coordinate with operations if creators report product or shipping issues.
- Provide accurate information about the brand when responding to creator questions.
Instagram & TikTok Engagement
- Respond to DMs across platforms (general inbox + message requests).
- Reply to comments on PAVOI posts and engage with tagged content.
- Support influencer, affiliate, and UGC relationship-building through proactive social engagement.
- Assist with outreach as needed.
- Identify and escalate major engagement opportunities.
- Monitor trends, hashtags, and conversations to inform content and engagement strategies.
- Communicate in a brand-aligned voice at all times.
Product & Platform Maintenance
- Manage Product ID sets (PIDs) and assist with ongoing listing maintenance.
- Support SPS Score and CCR tracking to ensure shop health and compliance.
- Help create and maintain PIDs for new and existing listings.
- Assist with PDP (Product Detail Page) updates including visuals, descriptions, and pricing.
- Monitor metrics like OVL, CCR, and SPS Score to identify early issues.
- Surface recurring customer complaints or listing errors and support appeal documentation.
Performance Tracking & Reporting
- Track daily live performance metrics (GMV, CTR, engagement, viewer duration).
- Compile daily and weekly reports with insights and learnings.
- Share concise updates with the team via Slack or email.
Ad Support
- Assist with TikTok ad operations including GMV Max, ACA, and Spark Code Collection.
Requirements
- Exceptionally organized with strong attention to detail.
- Comfortable working in spreadsheets, scheduling tools, and collaborative platforms.
- Proactive communicator who enjoys supporting multiple moving parts.
- Interest in social media, jewelry, and e-commerce a plus.
- Previous administrative or coordinator experience preferred but not required