The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.
Requirements
1. Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
2. Minimum 3-5 years’ experience in technical/customer support, preferably within enterprise data backup and recovery environments.
3. Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
4. Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals[2][1].
5. Experience with implementation, configuration, and monitoring of enterprise backup solutions.
6. Excellent written and verbal communication skills – English and Chinese or English and Japanese
Desired Skills
1. Suite (Backup, Restore, Disaster Recovery)
2. VMware, Hyper-V administration
3. Data backup and archive management
4. Technical and incident documentation
5. TCP/IP, DNS, and network troubleshooting
6. Disaster recovery planning and testing
7. Customer-first attitude and problem-solving mindset.
Mandatory skills:
Linux - not required
Windows - Mandatory