Key Responsibilities:
1. Customer Service:
- Greet customers with a friendly and positive attitude.
- Take customer orders and accurately enter them into the system.
- Provide timely and courteous service, ensuring customers are satisfied.
- Handle customer concerns or complaints effectively, escalating to the Shift Lead or Manager when necessary.
- Offer menu suggestions, upsell additional items, and promote promotions or specials.
2. Food Preparation:
- Prepare food items according to Del Taco's recipes and standards.
- Ensure food is made fresh, according to customer orders, and meets quality standards.
- Follow food safety and sanitation guidelines when handling food, ensuring cleanliness and safety throughout the food preparation process.
- Maintain a clean and organized workstation during food prep.
3. Cleaning & Sanitation:
- Keep the restaurant clean and organized, including dining areas, kitchen, and restrooms.
- Perform regular cleaning tasks, such as wiping down surfaces, cleaning equipment, and taking out trash.
- Ensure that food safety and sanitation standards are consistently followed.
- Ensure work areas are stocked with necessary supplies (napkins, condiments, etc.).
4. Teamwork & Support:
- Work collaboratively with team members to ensure a smooth and efficient operation.
- Assist team members during peak hours to ensure orders are completed quickly and accurately.
- Help train new team members by showing them company standards and best practices.
- Support leadership by following direction and carrying out tasks as needed.
5. Cash Handling & Register Operation:
- Operate cash registers, process customer payments (cash, credit/debit cards), and provide accurate change.
- Ensure accurate order taking, cash handling, and register operations.
- Maintain proper cash control during the shift.
6. Health & Safety Compliance:
- Ensure compliance with all health, safety, and sanitation regulations, including proper food storage and handling.
- Maintain a clean and safe environment by following proper procedures for cleaning and food safety.
- Regularly check for any safety hazards or issues in the restaurant and report them to management.
7. Additional Responsibilities:
- Assist with opening and closing procedures, such as stocking items, cleaning, and ensuring everything is ready for the next shift.
- Restock food, beverages, and supplies as needed.
- Support promotional activities and campaigns to drive sales and attract customers.
- Perform other tasks as assigned by the Shift Lead or Restaurant Manager to help ensure the restaurant runs smoothly.
Qualifications:
- Experience:
- Previous experience in food service or customer service is a plus but not required.
- No prior experience is necessary; training will be provided on the job.
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- Skills:
- Strong customer service skills and a friendly, positive attitude.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic math skills for handling cash and transactions.
- Ability to follow food safety and health guidelines.
- Team-oriented with good communication skills.
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- Education:
- High school diploma or equivalent preferred, but not required.
- Must be at least 16 years old (age requirement may vary depending on location).
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- Physical Requirements:
- Ability to stand for extended periods and perform tasks in a fast-paced environment.
- Ability to lift up to 25 pounds as needed.
- Ability to work in a kitchen environment and handle hot kitchen equipment.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
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Compensation:
- Competitive hourly wage based on experience.
- Employee discounts on food and beverages.
- Health benefits (medical, dental, vision) for eligible employees.
- Paid time off and other benefits (dependent on the employer).
- Opportunities for career growth and advancement within the company.