Key Responsibilities:
1. Customer Service:
- Greet customers with a friendly and welcoming attitude.
- Take customer orders accurately and efficiently, ensuring all menu items are described clearly and correctly.
- Provide assistance with menu choices and suggest promotional items or new products.
- Handle customer complaints or concerns in a professional manner and escalate to management when necessary.
- Ensure that customers are served in a timely manner and that their orders are accurate.
2. Food Preparation & Quality:
- Prepare food items according to Carl's Jr.’s quality standards, ensuring accuracy and consistency.
- Follow food safety guidelines for food handling, storage, and sanitation.
- Operate kitchen equipment such as grills, fryers, and ovens safely and efficiently.
- Maintain cleanliness in the food prep areas and adhere to sanitation standards at all times.
- Assemble and package food items for delivery to customers.
3. Cleanliness & Organization:
- Keep the restaurant clean, including dining areas, kitchen, restrooms, and workstations.
- Ensure the dining area is always tidy, wiping down tables, and clearing dishes.
- Restock food and beverage supplies as needed, ensuring items are organized and easily accessible.
- Empty trash bins and ensure the restaurant is well-organized and inviting.
4. Cash Handling & Register Operations:
- Operate the cash register to process customer payments accurately.
- Handle cash, credit, and debit transactions, providing accurate change and receipts.
- Assist with maintaining an organized and accurate cash drawer.
- Follow all company procedures for cash handling, including opening and closing register duties.
5. Teamwork:
- Collaborate with fellow team members to ensure smooth operations and customer satisfaction.
- Assist other team members with tasks when necessary, especially during peak hours.
- Communicate effectively with other staff members and management to ensure the restaurant’s goals are met.
- Contribute to a positive, team-oriented work environment.
Skills & Qualifications:
- Education: High school diploma or equivalent (preferred but not required).
- Experience: Previous experience in food service or customer-facing roles is a plus, but not required.
- Customer Service: Excellent communication skills with the ability to provide friendly and helpful service to all customers.
- Teamwork: Ability to work effectively with others in a fast-paced environment.
- Attention to Detail: Ability to follow instructions, maintain food quality, and ensure cleanliness standards are met.
- Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays.
Physical Demands:
- Ability to stand and walk for long periods during shifts.
- Ability to lift and carry up to 50 pounds.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Ability to work in varying kitchen temperatures, including hot grills and ovens.
Additional Information:
- Competitive hourly wage based on experience.
- Employee discounts on Carl’s Jr. menu items.
- Opportunities for advancement within the company.
- Training and development programs to help you grow in your role and the company.