Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Swedish Speaking Multilingual Support Representative. This role offers a chance for driven individuals to leverage their language skills while providing top-notch support to a diverse clientele.
Responsibilities
- Provide exceptional support to clients in Swedish and other languages via phone, email, and chat.
- Assist customers with inquiries, product-related questions, and troubleshoot issues effectively.
- Address customer complaints with professionalism and a solutions-oriented mindset.
- Accurately document all customer interactions in the CRM system for reference and tracking.
- Collaborate closely with team members and other departments to ensure a seamless customer experience.
- Engage in continuous training to improve product knowledge and service delivery skills.
- Contribute suggestions for improving service processes and enhancing customer satisfaction.
Requirements
- Fluency in Swedish and at least one additional language (English, Finnish, Danish, etc.), both written and spoken.
- Previous experience in customer service or a related field is advantageous.
- Strong communication and interpersonal skills are a must.
- Excellent problem-solving capabilities with a proactive approach to customer service.
- Ability to prioritize tasks and manage time efficiently in a dynamic work environment.
- Proficiency in customer support software and Microsoft Office tools.
- Enthusiastic, flexible, and dedicated to providing outstanding customer experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...