Patrique Mercier Recruitment FR is proud to announce a vacancy for a Swedish Speaking E-Commerce Support Specialist. This exciting position is ideal for individuals who are enthusiastic about e-commerce and fluent in Swedish. In this role, you will be key in providing outstanding support to our Swedish-speaking customers, ensuring that their online shopping experience is smooth and enjoyable.
Responsibilities
- Deliver exceptional customer support to Swedish-speaking clients through email, chat, and phone communications.
- Assist customers with inquiries related to product details, order status, returns, and payment methods.
- Effectively address and resolve customer complaints and issues with professionalism.
- Manage customer orders accurately and efficiently throughout the entire process.
- Stay updated on current product offerings, promotions, and company policies.
- Collaborate with other departments to enhance the overall customer service experience.
- Maintain detailed records of customer interactions in the CRM system for accurate follow-up.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Prior experience in customer service or e-commerce is preferred.
- Strong enthusiasm for e-commerce and familiarity with online shopping trends.
- Excellent communication skills, with a strong focus on providing the highest level of customer service.
- Experience with customer support software and CRM systems is a plus.
- Ability to work independently while managing customer inquiries in a fast-paced environment.
- Strong analytical skills and an eye for detail.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...