Patrique Mercier Recruitment FR is delighted to unveil a vacancy for a Swedish Speaking Client Relations Specialist. This position is perfect for individuals who excel in building client relationships and delivering top-tier support to Swedish-speaking customers in a vibrant work atmosphere.
Responsibilities
- Communicate with Swedish-speaking clients through various channels, including phone, email, and live chat, to foster and sustain positive relationships.
- Address inquiries about products and services while offering tailored assistance.
- Efficiently manage and resolve client issues to maintain a high level of customer satisfaction.
- Record all client interactions in the CRM system for thorough tracking and follow-up.
- Collaborate with team members to enhance service delivery and optimize client relations.
- Identify and pursue opportunities for upselling or cross-selling services to meet client needs.
- Stay informed about company offerings and industry trends to effectively inform clients.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Experience in client relations, customer support, or a comparable role is a plus.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities with a client-focused mentality.
- Capability to multitask and prioritize effectively in a dynamic environment.
- Familiarity with CRM software and standard computer applications.
- A genuine passion for building relationships and delivering exceptional client service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...