Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Live Chat Gaming Advisor. This position is ideal for individuals who love gaming and have a passion for delivering exceptional customer service in an engaging live chat environment.
Responsibilities
- Provide outstanding support to Spanish-speaking customers via live chat, ensuring prompt and courteous assistance.
- Address questions related to gaming accounts, promotions, and technical issues with efficiency.
- Educate customers about new games, features, and current promotional offers.
- Accurately log customer interactions in the CRM system for record-keeping and follow-ups.
- Work collaboratively with colleagues to enhance team performance and customer experiences.
- Collect and analyze customer feedback to help improve service delivery.
- Keep abreast of the latest industry trends and company offerings to provide informed assistance.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service or gaming support is an advantage.
- A strong interest and passion for online gaming and familiarity with gaming platforms.
- Excellent communication and interpersonal skills, with an ability to engage effectively with customers.
- Proficiency in live chat software and knowledge of CRM systems.
- Strong analytical and problem-solving capabilities, able to navigate fast-paced situations.
- Flexibility to work shifts, including evenings and weekends as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...