Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Online Marketplace Platform Department! In this crucial Junior role, you will be the first line of support for our Spanish-speaking clients, helping them navigate our platform and effectively resolve their inquiries. Your ability to communicate clearly and supportively will significantly enhance the customer experience.
If you're enthusiastic about digital marketplaces and enjoy helping others, we invite you to join our team. You will play a vital role in ensuring that our clients are successful and satisfied with their experience on our platform!
Responsibilities
- Respond to customer inquiries in Spanish via email, phone, and chat
- Assist clients with questions about marketplace functionality, product listings, and transactions
- Accurately document interactions and resolutions in the customer relationship management system
- Collaborate with other teams to address and resolve complex client issues
- Provide information about platform policies, updates, and best practices
- Gather client feedback to contribute to ongoing service improvements
- Participate in training sessions to stay updated on new features and services
Requirements
- Fluency in Spanish and English, both written and verbal
- Experience in customer support, preferably in an online or marketplace environment
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a keen attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a dynamic setting
- Familiarity with customer support tools and online marketplace platforms
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...