Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Customer Support Representative in our Food Delivery Service Department! In this vital position, you will be the first point of contact for our Spanish-speaking customers, helping them navigate our food delivery platform and ensuring that their experience is smooth and enjoyable.
This role is perfect for individuals who are passionate about customer service and have a keen interest in the food industry. You will be responsible for addressing inquiries, resolving issues, and providing valuable information to our clients to enhance their overall experience.
Responsibilities
- Respond to customer inquiries in Spanish through phone, email, and chat
- Assist clients with questions regarding our food delivery services, menu options, and order statuses
- Accurately document customer interactions and resolutions in our support system
- Collaborate with internal teams to resolve complex customer issues
- Provide detailed information about promotions, delivery policies, and service areas
- Collect customer feedback to improve service quality
- Participate in training sessions to stay updated on our services and tools
Requirements
- Fluency in Spanish and English, both written and verbal
- Previous experience in customer support, ideally within the food service or delivery sectors
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-focused mindset with a passion for helping others
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and technology
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...