Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Service Representative in the Food & Beverage industry. In this dynamic role, you will be responsible for providing exceptional support to our Spanish-speaking clients, helping them navigate our food and beverage offerings and ensuring a delightful customer experience.
Your fluency in Spanish will enable you to assist customers with inquiries regarding product information, orders, and any service-related questions they may have. You will play an integral role in fostering customer relationships and ensuring their needs are met in a timely and professional manner.
Responsibilities
- Respond to customer inquiries in Spanish via phone, email, and chat regarding food and beverage products
- Assist clients with orders, delivery status, and service-related questions
- Resolve customer complaints and issues promptly and to their satisfaction
- Maintain accurate records of customer interactions in our CRM system
- Collaborate with the sales and logistics teams to ensure timely order fulfillment
- Gather and provide customer feedback to enhance service delivery and product offerings
- Stay up-to-date with product knowledge and industry trends in the food and beverage sector
Requirements
- Fluent in Spanish and English, with strong communication skills
- Exceptional customer service skills with a focus on problem-solving
- Experience in customer service, particularly within the food and beverage industry, is preferred
- Able to manage multiple inquiries and tasks efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for food and beverage, along with a dedication to providing great service
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...