Join our team at Mercier Consultancy as a Spanish Speaking Customer Service Agent! We are looking for dedicated individuals who are passionate about providing outstanding customer support while communicating effectively with our Spanish-speaking clients.
In this pivotal role, you will assist customers with inquiries, troubleshoot any issues they may encounter, and ensure they have a positive experience with our services. Your expertise will help strengthen our relationships with clients and contribute to their satisfaction and loyalty.
Responsibilities
- Assist customers in Spanish via phone, email, and chat channels
- Provide solutions to inquiries related to our products and services
- Document customer interactions accurately in our Customer Relationship Management (CRM) system
- Collaborate with various teams to resolve customer concerns
- Educate clients on how to make the best use of our services
- Collect and relay customer feedback to enhance service quality
- Engage in regular training to stay knowledgeable about our offerings
Requirements
- Fluency in Spanish and English, both written and spoken
- Excellent communication and customer service skills
- Previous experience in customer service or related roles is preferred
- Strong problem-solving skills and attention to detail
- A friendly and approachable demeanor with a customer-centric mindset
- Ability to manage time effectively and prioritize tasks
- Willingness to learn and adapt in a fast-paced environment
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
And More...