Mercier Consultancy is pleased to announce an opening for a Slovak Speaking Customer Service Representative in our Client's Online Retail Department for one of our clients. In this vital entry-level role, you will provide exceptional support to our Slovak-speaking customers, assisting them with inquiries related to online shopping, order tracking, and product information.
Your fluency in Slovak will be essential in delivering high-quality customer service, ensuring that clients have a smooth and enjoyable online shopping experience. You will play a key role in building customer loyalty and satisfaction through effective and responsive service.
Responsibilities
- Provide excellent customer service in Slovak through phone, email, and chat regarding online retail inquiries
- Assist customers with product questions, order placements, cancellations, and returns
- Resolve customer concerns and complaints in a timely and friendly manner
- Document all customer interactions accurately in our CRM system
- Coordinate with internal teams to ensure efficient order processing and fulfillment
- Gather and analyze customer feedback to enhance service quality and product offerings
- Stay updated on online retail trends and promotions to provide informed recommendations
Requirements
- Fluency in Slovak and English, with strong communication skills
- Exceptional customer service skills with a focus on online retail
- Prior experience in customer service, particularly in e-commerce or retail, is preferred
- Able to manage multiple inquiries and provide timely resolutions
- Detail-oriented with strong organizational skills
- Genuine interest in helping customers and enhancing their shopping experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...