Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Slovak and English Customer Support Agent for a leading Digital Enterprise. This role is ideal for individuals who are passionate about technology and customer service, focusing on delivering exceptional support to clients in both Slovak and English.
Responsibilities
- Provide top-tier customer support to Slovak and English-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries related to digital products and services, ensuring prompt and accurate resolutions.
- Troubleshoot and resolve technical issues while guiding customers through solutions.
- Document customer interactions meticulously to maintain accurate records and facilitate follow-up.
- Collaborate with technical teams to provide comprehensive support solutions to clients.
- Monitor and collect feedback to contribute to improvements in service delivery and product offerings.
- Stay informed about the latest digital trends and company services to provide informed assistance.
Requirements
- Fluency in Slovak and English, both written and spoken.
- Prior experience in customer service, particularly in a technical support role, is an advantage.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities with a customer-centric approach.
- Aptitude for learning new technologies and digital products.
- Experience with CRM systems and standard office software.
- Positive attitude along with a commitment to providing outstanding customer service.
Benefits
- Paid comprehensive training provided
- Secure job with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Choose from over 50 benefits and services
- Welcoming international work atmosphere
- Ongoing support and learning opportunities
- Bonuses for referring new employees
- Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)