Key Responsibilities:
- Implement platform applications and features that transform and optimize the way support teams operate in their day-to-day lives.
- Develop and implement new ServiceNow Integrations with 3rd party apps for data sync and automation.
- Develop flows and scripts to personalize existing ServiceNow applications to improve business processes and remove manual intervention from support teams.
- Constantly think about innovating and improving team’s way of working, setting up best practices, bringing up innovative and out of the box solutions.
- Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment.
- Solving complex problems in a highly dynamic and agile environment.
- Having a strong focus on code quality, reusability and scalability of the implemented solution.
- Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken.
- Create design/technical documentations for new components/integrations built.
Requirements
- Good verbal and written communication.
- Min 2 years of experience into People Management.
- Good understanding of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, ITAM, HRSD, Employee Lifecycle/HR.
- Understanding on ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers, Service Portal
- Good understanding of programming languages HTML, JavaScript, SQL, Angular JS, Python or expertise in any other programming language
- SQL Server or other database technology experience
- Convincing problem solving and analytical skills with the ability to handle and address complexity under pressure
- Detailed oriented nature to seek and understand all the details of the problem before beginning to solve it.
- Ability to drive your projects from inception to completion and overcome challenges along the way.