Overall 4+ Years of experience in Service Portfolio / Demand Management Process
Should manages a portfolio of services, focusing on demand generation, strategic planning, and
performance management
Develop and execute service portfolio strategies, aligning with overall business objective
Identify and pursue new opportunities to generate demand for services, working closely with
Internal stakeholder and customer.
Analyze and optimize the service portfolio, evaluating performance, identifying areas for
improvement, and prioritizing initiatives.
Build and maintain strong relationships with internal and external stakeholders, ensuring
alignment and support for service initiatives.
Track key performance indicators (KPIs), analyze data, and report on service performance,
providing insights for improvement.
Work effectively with cross-functional teams, tower leads and other stakeholders
Familiarity with ITIL or similar service management frameworks.
Experience in managing projects, programs, and service initiatives.