- Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
- Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
- Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
- Interact with other functions to setup and optimize the cross functional operational processes.
- Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
- Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
- Attend to customer queries, complaints/feedback pertaining to services, if required
- Act as a liaison between off-site supervisors/technicians and other departments.
- Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.
Requirements
- Diploma in Business or Engineering
- Relate experience in Services within the industrial equipment industry
- Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
- Self-motivated and seeking high standards
- Resourcefulness and implementation of action skills.
- Excellent customer relationship management skills.
- Open-minded person with the ability to work within an international team and cross-cultural environment
Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position
Benefits
Chan Chee Meng
EA 07C3069
R1110620