Senior Salesforce Business Analyst

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As an Senior Salesforce Business Analyst reporting into the Salesforce Architecture Manager in our Data & Strategic Analytics team, you role will be primarily responsible for supporting end users, driving adoption, ensuring strong data governance, and enabling process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You will need to have analytical, functional, and technical skills, along with best practice knowledge for using Salesforce technologies and clouds to provide positive business outcomes. Moreover, your role will require excellent communication skills as you will be collaborating with cross-functional teams such as Sales, Customer Success, and Product.

Some of your responsibilities will include:

• Solution design and implementation – primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendors.
• Perform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirements.
• Document detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automation.
• Translate functional business problems into technical requirements that align with industry best practices and support business goals.
• Research and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experience.
• Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholders.
• Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employees.
• Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experience.
• Measure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologies.
• Perform post-project go-live support to ensure adoption and successful change management.
• Maintain business documentation

Requirements

Essentially, to ensure you succeed in this role you’re going to need:

• 5+ years of experience as a Business Analyst.

• Ability to understand business requirements and convert them into solution designs.
• Familiarity and experience working in a variety of business solutions. 
• Previous Salesforce experience with Sales, Service, Marketing clouds.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Deep understanding of how systems and automation support end-to-end business processes.
• Excellent time management, communication, presentation, and interpersonal skills.
• Previous experience with Revenue and Data cloud, Agentforce(but not required).
• Salesforce Administrator, Salesforce Platform App Builder certificates are mandatory.
• Salesforce Sales cloud consultant, Salesforce Service cloud consultant, Salesforce Data cloud consultant, Salesforce Marketing cloud consultant (nice to have).

At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

Some of the benefits we offer are:

• The opportunity to be part of something big - the world's fastest growing beauty marketplace
• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries
• Additional benefits that might differ depending on the location

How AI helps us find great people:

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.