About Goliath
Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.
The Role
We are looking for a versatile and motivated Sales Support Specialist – Export & Direct-to-Retail to strengthen our international Sales Support team. In this role, you’ll help manage and streamline our export operations, working closely with customers, our Sales teams, and our Hong Kong office.
What You’ll Do
- Serve as a daily point of contact for customers, handling order processing, invoicing, and follow-up.
- Prepare weekly and monthly sales reports.
- Track customer orders from entry to delivery, ensuring accurate and timely shipment.
- Coordinate key export documentation (customs, product sheets, quotes, etc.) with our Hong Kong office.
- Maintain organized documentation files (invoices, delivery notes, shipping receipts) and ensure customers receive all required documents.
- Monitor customer payments together with our Hong Kong finance team.
- Update forecasting tools based on sales team input.
- Provide general support to the General Manager and the Export Sales Manager.
Requirements
- Strong Microsoft Office skills, especially Excel.
- Minimum 2 years of experience in Sales Support, Export Support, Logistics, or a similar role.
- Comfortable working across cultures and time zones.
- Experience with ERP systems such as Microsoft Business Central.
Benefits
- Competitive salary and comprehensive benefits package.
- A dynamic, multicultural workplace operating in over 100 countries.
- Opportunities for professional development and growth.
- Employee discounts on our popular games and toys.
- Working for a toy company means a creative environment bringing fun to every household.