The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.
2. KEY RESPONSIBILITIES. Front Desk Operations
- Greet members and guests in a friendly and professional manner.
- Handle check-ins, check-outs, and membership validations.
- Respond promptly to phone calls, WhatsApp messages, and emails.
- Manage booking schedules for classes, personal training sessions, and facility usage.
B. Customer Service
- Provide accurate information about gym services, memberships, and facilities.
- Assist members with queries, concerns, and service-related requests.
- Maintain a consistently high standard of hospitality and guest experience.
Requirements
- Previous experience working in a gym (nice to have), fitness center, or similar customer-facing environment.
- Excellent communication and interpersonal skills.
- Organized, reliable, and able to multitask in a fast-paced setting.
- Professional, friendly, and comfortable in a fitness-oriented atmosphere.
- A generally fit or active lifestyle is a plus, to align with the environment and culture of the facility.
Benefits
- Competitive salary
- Positive and energetic work environment
- Opportunities for professional development
- Official employment
- Health Insurance