- Greet and welcome clients, visitors, and guests in a professional and friendly manner.
- Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel.
- Assist with preparing reports, presentations, and correspondence.
- Support office operations, including supply management, vendor coordination, and facility requests.
- Serve as the first point of contact for client queries and ensure timely responses.
- Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently.
- Track, log, and follow up on client service requests to ensure resolution.
- Assist in handling complaints and escalations professionally, ensuring client satisfaction
Key Relationships:
- Work with Property Management to communicate client requests, maintenance issues and property updates.
- Coordinate client appointments and documentation with the Sales Team.
- Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters.
- Work with CRM Team to ensure client data accuracy, service updates, and feedback loops.
- Communication within the department/intradepartmental:
- Provide factual info. within the department or to others/ Predefined tasks.
- Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.
- Coaching, motivating, and directing others to meet objectives.
- Influence and build relationships. Mark the checkbox(es) based on the nature of communication.
- Provide factual info within the department or to others/ Predefined tasks.
- Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.
Requirements
Qualifications:
Bachelor’s degree in business administration, Hospitality, or related field preferred.
Work Experience:
- 1 year of experience in a reception, front office, or administrative role is preferred.
- Experience in real estate, property management, or customer service is an advantage.
- Effective Communication: Strong interpersonal and communication skills (verbal and written).
- Professional appearance and demeanor with excellent customer service orientation.
- Multitasking and organizational skills with strong attention to detail.
- Ability to handle confidential information with discretion.
- Problem-solving skills and proactive approach to tasks.
- Team player with the ability to work independently when required.
- Specific Knowledge Required: (Strong/ Basic knowledge)
- Proficiency in English (written and spoken) is a must.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems