Project Coordinator:
The Project Coordinator will be responsible for managing and coordinating a variety of Medium volume, multi-product transaction flow for a large US-based client using their proprietary tool or platform. The role involves daily interaction with the client, continuous coordination with internal cross-functional teams, tracking progress, resolving issues, and ensuring accurate and timely updates on the client’s platform.
Overseeing the development and implementation of engineering projects involves several key responsibilities:
Client Coordination
- Act as the single point of contact for the US client for all project-related activities.
- Coordinate daily with the client through calls, emails, and online platforms across US time zones.
- Understand and comply with client processes, SLAs, compliance requirements, and reporting standards.
- Provide daily status updates on transaction volumes, progress, risks, and exceptions via the client’s proprietary platform.
Platform & Transaction Management
- Monitor and manage large volumes of transactions across multiple products and product types.
- Ensure accurate data entry, validation, and real-time updates on the client’s platform.
- Track transaction lifecycle from initiation to closure, ensuring zero or minimal errors.
- Identify bottlenecks, exceptions, and system issues and escalate them proactively.
Internal Cross-Functional Coordination
- Coordinate with internal teams including Operations, IT, Finance, Compliance, Quality, and Customer Support.
- Assign tasks, follow up on deliverables, and ensure adherence to timelines and SLAs.
- Conduct daily/weekly internal review meetings to assess performance and resolve issues.
- Align internal workflows with client requirements and platform changes.
Tracking, Reporting & Governance
- Maintain detailed trackers, dashboards, and MIS for daily transaction flow.
- Prepare daily, weekly, and monthly reports on volumes, turnaround time, quality, and backlog.
- Ensure all project documentation, SOPs, and process updates are maintained and shared.
- Support audits, reviews, and client governance meetings with accurate data and insights.
Risk & Issue Management
- Identify operational, system, and delivery risks at an early stage.
- Drive root cause analysis and implement corrective and preventive actions.
- Ensure business continuity during peak volumes or system changes.
Continuous Improvement
- Suggest and implement process improvements to improve efficiency, accuracy, and turnaround time.
- Support automation and platform enhancement initiatives in coordination with IT and the client.
- Train internal teams on client tools, platforms, and updated processes
Requirements
Minimum Qualifications and Knowledge
- Bachelor’s degree in business, Engineering.
PMP / Prince2 / Agile certification (preferred but not mandatory)
Minimum Experience (no. of years)
Min 5/8 years in project and Business Transition management
Job-specific Skills and Competencies
Hands-on work experience on MS Project & PMP certified preferably.
- Strong project management and coordination skills
- Experience managing Med-vol transactions, multiple product lines
- Excellent stakeholder management, especially with US-based clients
- Strong analytical, tracking, and reporting skills
- Ability to manage multiple priorities under tight deadlines
- Excellent written and verbal communication skills
- High attention to detail and problem-solving mindset
- Excellent communication, report writing, and analytical skills. Fluency in English mandatory