Product Planner (Junior)

Company Overview

Zenith Support Group is a leading provider of digital solutions and professional services, dedicated to transforming how businesses operate in the modern era. Founded on the principle that technology should empower rather than hinder, our organization has grown from a small startup into a globally recognized enterprise. We specialize in delivering high-quality, scalable systems that meet the evolving needs of our diverse client base. Our team is composed of industry veterans and innovative thinkers who are passionate about pushing the boundaries of what is possible. Operating with a remote-first mindset, we have successfully built a culture that values flexibility, autonomy, and results. We believe that by providing our employees with the tools and trust they need, we can achieve extraordinary outcomes. At Zenith Support Group, we are not just focused on short-term gains; we are committed to building long-term partnerships and driving sustainable growth across all sectors we touch.

Our Mission & Vision

At Zenith Support Group, we operate under the belief that the future belongs to those who adapt fastest and collaborate most effectively. Our mission is to be the premier catalyst for our clients' success, providing them with the necessary tools, insights, and expert personnel to navigate technological and economic shifts seamlessly. We envision a business landscape where agility and resilience are standard, and we strive to be the architects of that reality. Internally, our mission is to build the most capable, adaptable, and satisfied remote workforce in the world. We aim to construct a professional environment that respects the individual, celebrates diverse perspectives, and rigorously challenges the status quo. By maintaining an unwavering focus on both client success and employee fulfillment, Zenith Support Group seeks to create a sustainable cycle of growth and excellence. We are dedicated to leaving a lasting, positive impact on every industry we enter and every professional we employ.

Role Summary

The Product Planner (Junior) is a critical addition to our expanding Product division. In this capacity, you will assume responsibility for overseeing and optimizing key operational workflows that directly influence our broader strategic goals. You will act as a primary steward of quality and efficiency, ensuring that all departmental outputs meet our rigorous standards. This role requires a professional who is equally comfortable in the weeds of daily tactical execution and in the boardroom discussing high-level strategy. You will be expected to rapidly assimilate our current processes, identify areas for immediate improvement, and independently champion initiatives that drive measurable results. The success of the Product Planner (Junior) hinges on the ability to communicate complex concepts clearly across various organizational levels, seamlessly bridging the gap between technical and non-technical stakeholders. If you are someone who thrives on accountability and takes immense pride in delivering polished, comprehensive work, this position is designed for you.

Your Core Charter & Objectives

The strategic charter for the Product Planner (Junior) is built around immediate impact and long-term sustainability. Your primary objective upon joining the Product division will be to take immediate ownership of our most critical, high-risk, in-flight projects, steering them back to stability and ensuring successful delivery. Concurrently, your second objective is to pioneer a culture of continuous learning and iterative feedback within your immediate cohort. This will involve establishing weekly peer-review frameworks and mentorship loops designed to elevate the baseline competency of the entire team. Your ultimate objective is to serve as the definitive bridge between Zenith Support Group's overarching corporate strategy and the day-to-day tactical execution of your department. You must ensure that every micro-decision made by your team perfectly aligns with our macro-level goals. Accomplishing this charter will solidify the Product division as the most reliable and forward-thinking unit within the entire organization.

A Day in the Life

Working as a Product Planner (Junior) at Zenith Support Group means every day is dynamic, requiring both strict organization and rapid adaptability. Your morning routine will heavily involve synthesizing information across various channels—Slack, Jira, email—to form a cohesive understanding of the day's operational landscape. You will immediately address any urgent issues that have surfaced in the Product sector overnight, employing your robust problem-solving skills to mitigate risks instantly. The bulk of your core hours will be dedicated to advancing major project milestones. This intensive work phase requires deep analytical thought and meticulous attention to detail. Later, you will shift gears to focus on mentorship and team alignment, reviewing the work of junior associates, providing constructive feedback, and facilitating training sessions. As your workday winds down, you will dedicate time to personal professional development—reading industry reports or exploring new tools—before summarizing your daily output and logging off, knowing you have moved the needle significantly on our corporate objectives.

Key Operational Responsibilities

• Act as the primary escalation point for complex, high-stakes issues within the department, resolving conflicts with diplomacy and technical precision.
• Proactively identify opportunities for organic growth and process expansion within your immediate purview, drafting robust business cases to secure necessary resources.
• Design, test, and implement robust operational workflows that significantly reduce redundancies and improve overall team efficiency and throughput.
• Meticulously manage resource allocation and budget constraints for assigned projects, ensuring optimal financial efficiency without compromising on deliverable quality.
• Continually conduct market research and competitive analysis, ensuring that our internal strategies remain aligned with the absolute cutting edge of industry best practices.
• Drive the standardization of departmental reporting, establishing uniform templates and automated data pipelines to ensure clarity across the organization.
• Facilitate the seamless integration of new software tools and technological platforms into the department's daily operational rhythm, handling all associated change management.
• Rapidly adapt to shifting corporate priorities, successfully managing sudden pivots in strategy with professionalism, speed, and analytical rigor.
• Operate with a high degree of emotional intelligence, mediating interpersonal disputes and fostering a highly collaborative, psychologically safe team environment.
• Identify potential operational bottlenecks and systemic risks well in advance, deploying preventative strategies to maintain seamless business continuity.
• Relentlessly pursue the mastery of your specific domain, dedicating time to professional development and sharing newly acquired, high-value knowledge with peers.
• Coordinate complex logistical requirements for digital events, massive software rollouts, or wide-scale operational transitions.
• Ensure strict, unwavering adherence to all corporate compliance, security, and data privacy regulations across all projects under your jurisdiction.
• Lead cross-functional meetings and specialized working groups, actively driving consensus among diverse teams with competing priorities and timelines.
• Actively manage and cultivate strategic relationships with key stakeholders, ensuring expectations are clearly communicated and consistently exceeded.
• Serve as a vocal champion for corporate culture, actively promoting inclusivity, respect, and high performance within all remote team interactions.
• Oversee the meticulous auditing of team deliverables, enforcing rigorous quality assurance protocols to maintain our standard of absolute excellence.
• Conduct rigorous analysis of departmental performance metrics, translating complex data sets into actionable, easily digestible strategic recommendations.
• Assume total responsibility for the successful execution of comprehensive projects from initial conceptualization through to final delivery and post-mortem review.
• Design and execute sophisticated A/B testing methodologies for various internal initiatives, utilizing the resulting data to continually refine our tactical approach.
• Regularly present detailed progress reports, capacity forecasts, and strategic pivot proposals directly to executive leadership and the broader management team.

Fundamental Requirements & Qualifications

• Exceptional communication skills, possessing the verified ability to articulate complex, highly technical concepts seamlessly to both technical and non-technical audiences.
• Substantial experience navigating high-pressure, rapidly scaling business environments, demonstrating profound resilience and adaptability during periods of extreme organizational change.
• Highly verified ability to manage competing, high-priority initiatives simultaneously without exhibiting any decline in the quality of output or professional demeanor.
• Extensive experience conducting detailed, thorough audits of existing operational frameworks and significantly redesigning them for maximum scalability and efficiency.
• Complete fluency in English, with the nuanced ability to draft compelling executive summaries, extensive technical manuals, and sensitive client communications.
• Exceptional emotional intelligence and diplomatic prowess, effectively managing delicate stakeholder relationships and resolving complex interpersonal conflicts professionally.
• Expertise in translating highly abstract executive visions into concrete, highly actionable, and measurable operational steps for the broader execution team.
• Robust, practical experience operating effectively within a fully remote, asynchronous work environment, demonstrating exceptional time management and self-motivation.
• Proven capacity to build collaborative consensus and drive momentum across deeply siloed, cross-functional teams without requiring direct, formal authoritative control.
• Ability to swiftly comprehend and strictly enforce complex compliance, legal, and security protocols, guaranteeing organizational integrity at all times.
• A proven history of successfully mentoring and actively developing junior personnel, contributing significantly to the overall capability baseline of the department.
• A deep, fundamental understanding of business economics, capable of aligning daily tactical tasks directly with the overarching financial objectives of the company.
• Comprehensive proficiency in modern enterprise software ecosystems, including advanced utilization of project management suites, CRM platforms, and data analysis tools.
• A steadfast, intrinsic commitment to continuous professional learning, actively seeking out constructive feedback and aggressively dedicating time to skill enhancement.
• Demonstrated mastery in analytical problem-solving, with a track record of utilizing data-driven methodologies to resolve multi-faceted operational challenges.
• An unwavering, meticulous attention to detail, maintaining the ability to produce flawless, highly polished deliverables even under stringent, aggressive deadlines.
• A strong, demonstrable commitment to fostering diversity, equity, and inclusion within professional teams, acting as a positive, stabilizing force within the corporate culture.
• A highly proactive, deeply entrepreneurial mindset, consistently demonstrating the initiative to identify systemic flaws and independently champion necessary structural improvements.
• A fundamentally analytical disposition, naturally defaulting to objective data and verifiable metrics rather than intuition when formulating critical business strategies.
• Demonstrable expertise in managing comprehensive project lifecycles, adeptly balancing scope, schedule, and resources to ensure optimal, timely delivery of all obligations.

Preferred Enhancing Attributes

• Prior experience actively managing large-scale, multi-million dollar departmental budgets, demonstrating extreme financial prudence and exceptionally high return on investment.
• A demonstrable history of speaking at industry conferences, publishing thought leadership articles, or holding leadership positions within relevant professional associations.
• Deep, specialized expertise in implementing and administrating top-tier enterprise compliance standards, such as SOC2, ISO 27001, or GDPR frameworks.
• Advanced, demonstrable proficiency in scripting automation or advanced data querying languages, specifically Python, SQL, or specialized enterprise automation platforms.
• A verifiable, extensive network of tier-one industry contacts, effectively capable of facilitating high-level strategic partnerships or accelerating complex B2B sales cycles.
• Proven expertise in leading comprehensive organizational design overhauls, successfully restructuring entire divisions to maximize cross-functional throughput and alignment.
• Possession of advanced, highly specialized certifications or advanced degrees directly corresponding to the core requirements of this specific operational domain.
• Extensive experience operating effectively navigating the complexities of highly regulated industries, such as fintech, healthcare technology, or aerospace engineering.
• Proficiency in additional languages beyond English, specifically those that strategically align with our rapidly expanding global client base and international market expansion.
• Direct robust experience navigating the unique, inherent challenges of a high-growth startup environment progressing rapidly toward an IPO or major acquisition phase.

Comprehensive Total Rewards Package

• A generous monthly stipend specifically designed to cover the ongoing costs of high-speed internet, cellular service, and other essential remote working utilities.
• Regular, highly engaging virtual and optional in-person team-building retreats, carefully curated to foster deep, meaningful connections across our globally distributed workforce.
• Reimbursement programs for commuter expenses or co-working space memberships for employees who prefer a hybrid working model or occasionally require a dedicated office environment.
• Flexible, dynamic daily work hours constructed around a results-only work environment framework, granting you the autonomy to structure your day for maximum personal productivity.
• A dedicated, substantial annual stipend exclusively specifically allocated for your continuous professional development, covering advanced certifications, industry conferences, and educational courses.
• Paid, dedicated volunteer time off (VTO) designed to empower and financially support our employees in dedicating their valuable time to charitable organizations and local community initiatives.
• Access to an extensive internal library of proprietary training modules, leadership workshops, and exclusive guest speaker sessions focused on cutting-edge industry trends.
• Comprehensive, premium-tier health, dental, and vision insurance coverage for you and your dependents, with the vast majority of premium costs fully subsidized by the company.
• A structured, transparent pathway for rapid internal career mobility and promotion, strongly favoring the organic advancement of existing personnel over external hiring for leadership roles.
• A comprehensive home-office setup allowance provided upon hire, ensuring you have the ergonomic furniture and high-performance technological hardware required to execute your duties comfortably.
• A highly lucrative employee referral bonus program, providing significant financial rewards for successfully sourcing top-tier talent from your professional network.
• Extensive, fully paid parental leave programs designed to comprehensively support new parents, guaranteeing essential bonding time without the stress of financial disruption.
• A robust 401(k) retirement savings plan featuring a generous corporate matching program, designed to significantly accelerate your long-term financial security and stability.
• Access to a premium, diverse suite of mental health and holistic wellness resources, including complimentary access to top-tier counseling services, mindfulness applications, and fitness subsidies.
• A truly flexible, radically trusting open Paid Time Off (PTO) policy, actively encouraging employees to take the necessary time to rest, recharge, and maintain a healthy work-life integration.
• A comprehensive suite of ancillary benefits, including entirely company-paid short-term and long-term disability insurance, as well as robust life insurance coverage for absolute peace of mind.
• A highly competitive, market-adjusted base salary accompanied by a performance-based annual bonus structure, ensuring that your financial compensation scales directly with your professional impact.

Commitment to Diversity & Inclusion

At Zenith Support Group, we are resolutely committed to fostering an undeniably inclusive environment where individuals from all backgrounds, identities, and experiences are not merely welcomed, but actively celebrated. We understand that diversity of thought is the absolute bedrock of profound innovation. Therefore, we rigidly enforce equal opportunity employment practices across all levels of the organization, ensuring that hiring, promotion, and compensation decisions are strictly meritocratic. We do not tolerate discrimination or harassment of any kind, whether based on race, gender, sexual orientation, religion, disability, or any other protected class. Beyond basic compliance, we continually invest in internal diversity initiatives, employee resource groups, and unconscious bias training to cultivate a workplace where everyone feels a deep sense of belonging and psychological safety.

Application & Interview Process

If you are prepared to dramatically accelerate your career and take ownership of highly impactful initiatives, we strongly encourage you to apply for the Product Planner (Junior) position. Please submit a meticulously updated resume that clearly highlights your quantitative achievements alongside a highly customized cover letter. Your cover letter should explicitly detail why your specific blend of skills uniquely positions you to solve the challenges outlined in this document. Our comprehensive interview process typically involves an initial screening with our Talent Acquisition team, a deep-dive technical or strategic assessment with the hiring manager, a practical take-home assignment to evaluate your hard skills, and a final cultural alignment interview with senior leadership. We move rapidly and respectfully, ensuring transparent communication at every stage of the process.