Portuguese Speaking Customer Support for Transportation Services Department

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will serve as the primary point of contact for our Portuguese-speaking clients, providing comprehensive support and assistance related to their transportation needs. Your linguistic skills will enable you to connect with clients effectively and deliver exceptional service.

This position is well-suited for individuals who thrive in a fast-paced environment and are passionate about helping others. You will be supporting clients in resolving inquiries and ensuring a seamless transportation experience.

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with questions regarding transportation services, routes, and schedules
• Document client interactions and solutions accurately in our CRM system
• Collaborate with internal teams to resolve complex client issues
• Provide detailed and relevant information about service options and logistics
• Gather client feedback to improve service delivery
• Participate in training sessions to enhance your knowledge of our services

Requirements

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in the transportation or logistics sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach toward ensuring client satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and systems

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...