Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Real Estate Management Department for one of our clients! In this important Entry Level role, you will be the primary point of contact for our Portuguese-speaking clients, providing expert support and assistance related to their real estate inquiries and issues. Your proficiency in Portuguese will be crucial in ensuring effective communication and exceptional service for our clients.
If you have a passion for real estate and a commitment to outstanding customer service, this position is for you. Join us in helping clients navigate their real estate management needs and ensure their satisfaction.
Responsibilities
- Respond to customer inquiries in Portuguese via phone, email, and chat
- Assist clients with questions related to property management, leasing, and real estate processes
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to resolve client issues effectively
- Provide detailed information regarding property listings, regulations, and services
- Gather client feedback to help improve our service offerings
- Participate in training sessions to enhance your knowledge of our services and the real estate sector
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, preferably in real estate or property management
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to customer satisfaction
- Ability to manage multiple inquiries efficiently in a busy environment
- Familiarity with customer support tools and real estate management software
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...