Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Online Music & Podcast Department for one of our clients! In this Entry Level role, you will provide invaluable support to our Portuguese-speaking clients as they explore our platform to create, share, and manage their music and podcast content. Your expertise will help ensure that these creators have a smooth and enjoyable experience.
We are seeking passionate individuals who thrive in a creative environment and have a strong commitment to customer service. If you are enthusiastic about music and podcasts and enjoy assisting others, this position is a perfect fit for you!
Responsibilities
- Respond to customer inquiries in Portuguese via email, phone, and chat
- Assist clients with questions about our music and podcast services
- Accurately document client interactions and resolutions in our support system
- Collaborate with internal teams to address and resolve client issues
- Guide clients on best practices for using the platform to maximize their content's reach
- Gather and relay client feedback to improve our services
- Participate in training sessions to stay current on platform updates and features
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, preferably in the music or podcast industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to multitask effectively in a dynamic work environment
- Familiarity with music and podcasting platforms is a plus
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...