Mercier Consultancy is thrilled to announce an opening for a Portuguese Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this engaging Entry Level role, you will provide essential support to our Portuguese-speaking customers, assisting them with their inquiries related to our vast collection of books and services. Your expertise in customer service will help ensure that readers have the best experience possible while shopping with us.
If you are passionate about literature and customer satisfaction and possess strong communication skills, this could be the perfect opportunity for you. Join our dedicated team and make a difference in the lives of book lovers!
Responsibilities
- Respond to customer inquiries in Portuguese via email, phone, and chat
- Assist clients with order placements, tracking, and product information
- Document customer interactions and solutions in our CRM system
- Collaborate with the inventory and logistics teams to resolve client issues
- Provide detailed information on promotions and book recommendations
- Gather feedback from customers to improve our services
- Participate in training sessions to stay updated on product offerings and best practices
Requirements
- Fluency in Portuguese and English, both written and verbal
- Prior experience in customer support, preferably in the retail or online bookstore industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and systems
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...