Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative for our Online Auction & Bidding Platform Department for one of our clients! In this pivotal Entry Level role, you will be the first line of support for our Portuguese-speaking customers, helping them navigate our online auction platform and providing assistance with their bidding needs.
If you have a passion for online marketplaces and possess exceptional customer service skills, this is the perfect opportunity for you to make a significant impact. Your role will be crucial in ensuring a seamless and satisfying experience for our users as they participate in our auctions.
Responsibilities
- Respond to customer inquiries in Portuguese via email, phone, and chat
- Assist users with questions regarding the auction process, bidding procedures, and account management
- Document all customer interactions and resolutions in our customer support system
- Collaborate with internal teams to resolve complex issues and provide accurate information
- Guide customers on best practices for successful bidding and optimal use of the platform
- Collect feedback and insights from users to improve service delivery
- Engage in ongoing training to remain knowledgeable about platform features and updates
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, preferably in an online marketplace or bidding environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support software and technologies
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...