Mercier Consultancy is thrilled to announce an opening for a Portuguese Speaking Customer Support Representative for our Client's Home Appliances Department! In this vital Junior role, you will serve as the primary point of contact for our Portuguese-speaking clients, providing expert assistance and support for inquiries related to home appliances. Your fluency in Portuguese will be essential in ensuring our customers receive the exceptional service they expect.
This position is ideal for individuals who are passionate about customer service and have a knack for problem-solving. You'll be instrumental in helping customers navigate their home appliance needs and enhancing their overall satisfaction with our products.
Responsibilities
- Respond to customer inquiries in Portuguese via phone, email, and chat
- Assist clients with questions about home appliances, including troubleshooting and product information
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to resolve complex client issues
- Provide detailed information about product features, warranties, and service options
- Collect customer feedback to contribute to service improvements
- Engage in training sessions to stay updated on product knowledge and policies
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, preferably in the home appliances or retail sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and CRM systems
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...