Mercier Consultancy is thrilled to announce an outstanding opportunity for a Portuguese Speaking Customer Support Representative in our Gaming & Sports Department for one of our clients! In this dynamic role, you will be the main point of contact for our Portuguese-speaking clients, providing exceptional support related to gaming and sports inquiries. Your fluency in Portuguese will ensure clear communication with our community of gamers and sports enthusiasts.
If you have a passion for gaming and sports and are dedicated to offering top-tier customer service, this Entry Level position is perfect for you. Join our vibrant team and help us enhance the experience of our users as they engage with our products and services!
Responsibilities
- Respond to customer inquiries in Portuguese via phone, email, and chat
- Assist clients with questions about gaming products, features, and services
- Document customer interactions and solutions accurately in our CRM
- Collaborate with internal teams to resolve complex client issues
- Provide detailed and relevant information about promotions and services
- Gather customer feedback to help improve service delivery
- Participate in training sessions to enhance your product knowledge
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, preferably within the gaming or sports industries
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple queries efficiently in a fast-paced environment
- Familiarity with customer support tools and technologies
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...