Mercier Consultancy is looking for a passionate Portuguese Speaking Customer Service Representative to join our Online Learning & EdTech Department for one of our clients. In this engaging Entry Level role, you will provide outstanding support to our Portuguese-speaking customers, assisting them with inquiries related to our online learning platforms and educational technology services.
Your fluency in Portuguese will be vital in helping students, educators, and institutions navigate our offerings, ensuring they receive the guidance and assistance required to maximize their learning experience. You will play a key role in fostering a positive and supportive environment for our users.
Responsibilities
- Provide exceptional customer service in Portuguese via phone, email, and chat regarding online learning and EdTech inquiries
- Assist customers with account setup, course selection, and platform navigation
- Troubleshoot technical issues and provide solutions to enhance user experience
- Document all customer interactions accurately in our CRM system
- Collaborate with internal teams to address and resolve complex issues
- Gather customer feedback to contribute to service improvement initiatives
- Stay updated on new courses, features, and industry trends in online education
Requirements
- Fluency in Portuguese and English, with excellent verbal and written communication skills
- Strong customer service orientation with a problem-solving mindset
- Prior experience in customer service, particularly in education or EdTech, is preferred
- Ability to handle multiple inquiries and tasks in a dynamic environment
- Detail-oriented with strong organizational skills
- Passion for education and helping others succeed in their learning journeys
- Familiarity with customer support software and CRM systems is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...