Mercier Consultancy is looking for a dedicated Portuguese Speaking Customer Service Representative to join our Automotive Department. In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, assisting them with their inquiries and requirements related to our automotive services.
Your fluency in Portuguese will play a vital role in ensuring clear communication with customers. You will address their questions, help them schedule services, and resolve issues while maintaining a high standard of customer satisfaction.
Responsibilities
- Respond to customer inquiries in Portuguese regarding automotive services via phone, email, and chat
- Assist clients with service bookings, provide product information, and resolve any issues they encounter
- Maintain detailed records of customer interactions and service requests in our CRM system
- Work closely with technical and service teams to ensure effective resolution of customer issues
- Educate customers on our automotive products and services
- Gather customer feedback to continually improve our service delivery
- Participate in ongoing training to stay updated on automotive offerings and industry trends
Requirements
- Fluency in both Portuguese and English, with strong communication skills
- Excellent customer service skills with a focus on problem-solving
- Experience in customer service, preferably in the automotive sector, is advantageous
- Able to manage multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Passionate about automotive services and committed to enhancing customer experiences
- Familiarity with customer support software and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...