Mercier Consultancy is excited to invite applications for the role of Portuguese Speaking Consultant in our Online Payment Solutions Department for one of our client. In this essential position, you will support our Portuguese-speaking clients in optimizing their online payment processes, ensuring they have the assistance and resources needed for successful transaction management.
As a consultant, you will provide tailored guidance based on each client's unique needs, helping them overcome challenges and improve their payment solutions. Your commitment to delivering outstanding customer service will be instrumental in fostering positive relationships and achieving client satisfaction.
Responsibilities
- Provide expert assistance to Portuguese-speaking clients with their online payment-related inquiries
- Conduct training sessions on effective use of payment solutions and best practices
- Efficiently troubleshoot and resolve issues to maintain high levels of client satisfaction
- Document all client interactions and maintain comprehensive support records
- Collaborate with colleagues to address complicated client issues and develop effective strategies
- Collect feedback to enhance service offerings and ensure they align with client needs
- Keep abreast of industry advancements and online payment technology trends
Requirements
- Fluency in Portuguese and English, both written and spoken
- Excellent communication skills for effective client engagement
- Strong emphasis on customer service and a proactive approach to support
- Basic familiarity with online payment systems is advantageous but not required
- Analytical skills for problem-solving and addressing client challenges
- A collaborative team player capable of thriving in a fast-paced environment
- Previous experience in customer service or a related field is beneficial but not essential
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Free Greek Course
- Fully Paid Training
- And More...