Mercier Consultancy is excited to announce an opening for a Polish Speaking Customer Support Representative in our Ride-Sharing App Department! In this vital role, you will be the key point of contact for our Polish-speaking users, providing them with exceptional assistance and support regarding their ride-sharing experiences. Your ability to communicate effectively in Polish will ensure our clients receive the highest level of service.
This position is perfect for individuals who are enthusiastic about technology and customer service. You will engage directly with users, assisting them with inquiries, providing solutions, and ensuring a smooth ride-sharing experience.
Responsibilities
- Respond to customer inquiries in Polish via phone, email, and chat
- Assist users with questions regarding the ride-sharing app and its features
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to address and resolve complex user issues
- Provide guidance on best practices for using the app effectively
- Collect user feedback to improve service delivery and app functionality
- Engage in training sessions to enhance your knowledge of our services and app updates
Requirements
- Fluency in Polish and English, both written and verbal
- Previous experience in customer support, ideally in the technology or mobile app sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and technologies
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...