Mercier Consultancy is excited to announce an opening for a Polish Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will be the primary resource for our Polish-speaking clients as they navigate our online marketplace, ensuring they receive the assistance they need to optimize their experience.
The ideal candidate will be dedicated to providing outstanding customer service while fostering a positive relationship with our clients. If you have a passion for helping others and possess excellent communication skills, we would love to have you on board!
Responsibilities
- Answer customer inquiries in Polish via email, phone, and chat
- Assist clients with questions regarding our marketplace features and processes
- Document all customer interactions and solutions in our CRM system
- Work closely with internal teams to resolve customer issues efficiently
- Provide clear and helpful information on best practices for using the platform
- Gather feedback from clients to improve service delivery and platform features
- Engage in ongoing training to remain knowledgeable about platform updates
Requirements
- Fluency in Polish and English, both written and verbal
- Previous experience in customer support, particularly in online platforms or marketplaces
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a keen attention to detail
- A proactive approach to customer satisfaction
- Ability to manage multiple tasks effectively in a fast-paced environment
- Familiarity with customer support tools and CRM systems
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...