Polish Speaking Customer Support for Music Streaming Platform Department

Mercier Consultancy is excited to announce an opportunity for a Polish Speaking Customer Support Representative within our Music Streaming Platform Department! In this role, you will provide essential support to our Polish-speaking users, helping them navigate our platform and ensuring they have an enjoyable streaming experience. Your language skills and expertise will be vital in fostering connections with our users and addressing their music-related inquiries.

We are seeking individuals who are passionate about music and dedicated to delivering high-quality customer service. If you enjoy working in a dynamic environment and are eager to help others, this is the perfect role for you!

Responsibilities

• Respond to customer inquiries in Polish via email, phone, and chat
• Assist users with questions regarding account management, playlists, and streaming services
• Document customer interactions and solutions in our CRM system
• Collaborate with internal teams to resolve user issues and complaints
• Provide insights and feedback from users to improve our services
• Engage in ongoing training to stay updated on platform features and best practices

Requirements

• Fluency in Polish and English, both written and verbal
• Prior experience in customer support, preferably in the music or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A proactive approach to ensure customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and software

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...