Polish Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy is excited to announce an opening for a Polish Speaking Customer Support Representative in our Home Entertainment Systems Department! In this essential role, you will provide expert assistance to our Polish-speaking customers, helping them navigate their inquiries and issues with home entertainment systems. Your proficiency in Polish will ensure a clear and effective communication line with our clients.

If you are passionate about technology and dedicated to delivering excellent customer service, this is the perfect opportunity for you! You will play a key role in enhancing the customer experience and ensuring satisfaction.

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions regarding home entertainment products and troubleshooting
• Accurately document customer interactions and resolutions in our support system
• Collaborate with technical teams to resolve more complex client issues
• Provide guidance on product features and usage
• Collect feedback from customers to improve our offerings
• Engage in ongoing training to stay up-to-date with product information

Requirements

• Fluency in Polish and English, both written and verbal
• Prior experience in customer support, preferably within the technology or home entertainment sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...