Mercier Consultancy is pleased to announce an opening for a Polish Speaking Customer Support Representative in our Home Appliances Department! In this vital role, you will act as the primary point of contact for our Polish-speaking clients, providing expert assistance and support for inquiries related to home appliances. Your ability to communicate effectively in Polish will help ensure our customers receive the exceptional service they deserve.
This position is perfect for individuals who are passionate about customer service and enjoy solving problems. You will play a key role in enhancing customer satisfaction and fostering long-lasting relationships.
Responsibilities
- Respond to customer inquiries in Polish via phone, email, and chat
- Assist clients with questions about home appliances, including troubleshooting and product information
- Accurately document customer interactions and solutions in our CRM system
- Collaborate with internal teams to resolve complex client issues
- Provide detailed information about product features, warranties, and service options
- Collect customer feedback to contribute to service improvements
- Engage in training sessions to stay updated on product knowledge
Requirements
- Fluency in Polish and English, both written and verbal
- Previous experience in customer support, preferably in the home appliances or retail industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach towards customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and CRM systems
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...