Polish Speaking Customer Support for Automotive Insurance & Claims Department

Mercier Consultancy is seeking a dedicated Polish Speaking Customer Support Representative to join our Automotive Insurance & Claims Department! In this vital role, you will be the primary point of contact for Polish-speaking clients, assisting them with inquiries related to automotive insurance and claims processing. Your language skills will be essential in delivering outstanding customer service and support.

If you are passionate about helping others and have a keen interest in the automotive insurance sector, this position is perfect for you. You will work closely with clients to address their concerns, guide them through the claims process, and ensure a smooth and efficient resolution to their inquiries.

Responsibilities

• Provide customer support in Polish via phone, email, and chat
• Assist clients with inquiries about automotive insurance policies and claims
• Accurately document client interactions and solutions in our CRM system
• Collaborate with internal teams to resolve complex issues
• Guide clients through the claims process and provide necessary information
• Gather client feedback to improve service and support
• Participate in training sessions to enhance product knowledge

Requirements

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, preferably within the insurance or automotive sector
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...