Mercier Consultancy is excited to announce a job opening for a Polish Speaking Consultant within our Client's Online Payment Solutions Department. In this key Junior position, you will support our Polish-speaking clients in effectively managing and optimizing their online payment systems, ensuring they have the necessary guidance and resources for successful transaction processing.
Your role will involve providing personalized assistance, addressing client inquiries, and offering solutions tailored to their specific needs. Your commitment to exceptional customer service will be vital in creating lasting relationships and ensuring client satisfaction.
Responsibilities
- Assist Polish-speaking clients with inquiries related to online payment solutions
- Conduct training sessions on payment system functionalities and best practices
- Efficiently troubleshoot client issues and provide effective resolutions
- Document all client interactions and maintain detailed records of support activities
- Collaborate with internal teams to escalate and resolve complex client issues
- Gather and implement feedback from clients to improve service offerings
- Stay updated on industry trends and advancements in online payment technology
Requirements
- Fluency in Polish and English, both written and spoken
- Strong communication and interpersonal skills for effective client engagement
- Customer-focused mindset with a commitment to delivering high-quality support
- Basic understanding of online payment systems is advantageous but not required
- Problem-solving skills and a proactive approach to assisting clients
- A collaborative team player who thrives in a fast-paced environment
- Prior experience in customer service or a related role is beneficial but not essential
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Free Greek Course
- Fully Paid Training
- And More...