Mercier Consultancy is looking for a motivated Polish Speaking Consultant to join our Online Payment Solutions Department. In this role, you will be instrumental in helping our Polish-speaking clients navigate and optimize their online payment systems. Your expertise will enable clients to enhance their transaction processes, ensuring they achieve the highest levels of service and security.
As a consultant, you'll deliver personalized support and guidance to clients, addressing their needs and providing solutions that align with their business objectives. With a focus on customer satisfaction, you will play a vital role in fostering long-term relationships and ensuring clients feel supported throughout their payment journey.
Responsibilities
- Assist Polish-speaking clients with inquiries related to online payment solutions
- Provide training and support on payment systems, including setup and best practices
- Troubleshoot issues and provide effective solutions in a timely manner
- Document client interactions and maintain detailed records of support requests
- Collaborate with internal teams to escalate complex issues and develop effective solutions
- Gather feedback from clients to improve service offerings and enhance customer experience
- Stay updated on the latest trends in online payments and payment technology
Requirements
- Fluency in Polish and English, both written and verbal
- Strong communication and interpersonal skills to engage effectively with clients
- Customer service orientation with a focus on delivering high-quality support
- Basic knowledge of online payment systems is advantageous but not mandatory
- Problem-solving abilities and a proactive approach to addressing client needs
- A team player who can work collaboratively within a dynamic environment
- Previous experience in customer support or a related field is a plus but not essential
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...