Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Player Support Specialist for Riot Games Accounts, fluent in both Polish and English. This role is designed for individuals who are enthusiastic about providing exceptional support to players of Riot Games. As a Player Support Specialist, you’ll be instrumental in assisting Polish-speaking players with their inquiries and issues related to their Riot Games accounts, ensuring they have a smooth and enjoyable experience.
Responsibilities
- Provide timely and effective support to Polish-speaking players via email, chat, and support tickets regarding their Riot Games accounts.
- Troubleshoot account-related issues, including login problems, account recovery, and payment inquiries.
- Document, track, and manage customer interactions within the support ticketing system for transparency and follow-up.
- Clearly communicate relevant policies, procedures, and updates to players to ensure their understanding.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Stay updated with the latest game features, updates, and community trends to provide informed support.
- Assist in improving support workflows and processes to enhance overall player satisfaction.
Requirements
- Fluency in Polish and English, with excellent communication skills, both verbal and written.
- Prior experience in customer support or a related field is preferred.
- Proficient troubleshooting and problem-solving skills to assist players effectively.
- A passion for gaming, particularly for Riot Games, with a solid understanding of their titles and player communities.
- Willingness to work flexible hours, including evenings and weekends, to provide necessary support.
- Experience with customer support tools and ticketing systems is advantageous.
- A friendly, empathetic attitude with a strong commitment to player satisfaction and support excellence.
Benefits
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)