· Analyse social media networks for customer-related risks
· Create alerts within the ZeroFOX platform for customers
· Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers
· Double check impersonations with current alerts in the platform to avoid duplicate creation
· Learn and work from pre-established workflows established by our customers
· Research customer Executives & Brands to familiarize yourself with their entities and expected alerts
· Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network
Requirements
· Extreme attention to detail
· Knowledge of major social networks (knowledge of emerging networks a big plus)
· Superior research and writing skills (a writing sample will be requested as part of the interview process)
· Solid interpersonal and social skills
· Experience with other SaaS, cyber security, or social media products or services is preferred
· Experience in Customer Success
· Strong analytical skills
Benefits