Description
We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between teams, monitors personnel movements, and keeps internal systems consistently updated.
Responsibilities
- Perform 52-week capacity plan
- Update schedules & PLANNING
- Establish and maintain effective communication with internal and external customers
- Effectively verify active personnel and their movements within the organization
- Keep the company's internal systems updated in a timely manner: Tickets, Personnel Requisitions, databases, UAD tool
- Create and manage planning forecasts (Volume, TMO, Reducers, Attrition, RPC, Concurrency)
- Schedule the different intraday activities of each of the services.
- Workforce (RTA): Minimum of 1 year of experience.
- Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience.
Requirements
- Minimum of two years completed in a college program related to Industrial Engineering, Systems Engineering, or Business Administration
- Understanding Business Metrics
- Knowledge of Time Management
- Statistical and data collection skills
- Verbal and written communication skills
- Interpersonal leadership skills and relationship management
- Adaptation to change and management under pressure, problem solving, achievement of results and continuous improvement