- Cater all customer walk-ins' requests and provide required services.
- Handle customer complaints and propose solutions to ensure customer satisfaction.
- Handle branches operations related to Customer Service area.
- Keep updated and learn in depth about product features as well as competition.
- Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
- Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
- Undertake outside visits to new customers and save existing ones in coordination with the branch management.
- Achieve set target according to business plan.
- Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
- Assigned with trade finance operations.
Requirements
- Bachelor’s degree in finance, business administration, or a related field.
- 1-2 years of experience in banking or financial services, preferably in a customer-facing role.
- Strong sales skills with a proven track record of meeting or exceeding targets.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong analytical skills and attention to detail.
- Proficient in using banking software and MS Office applications.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-oriented mindset with a commitment to providing outstanding service.