Patient Engagement & Support - Medical Devices - Parttime

The Job

We are seeking a highly motivated and detail-oriented Patient Research & Support employee to assist with patient engagement and support initiatives. This role is ideal for students,recent graduates and part-time employment interested in healthcare, medical research, or patient advocacy. The employee will gain hands-on experience in patient interaction, data analysis, and the impact of sleep diagnostics on patient outcomes.

Onera

Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company’s innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs.

 Key Responsibilities - What you will do:

• Communicate with patients to provide guidance on the diagnostic process, answer questions, and ensure a smooth experience.
• Assist in developing patient education materials and support resources.
• Collect and analyze patient feedback to improve the company’s services and product offerings.
• Collaborate with the clinical and operations teams to refine patient support protocols.
• Provide administrative support related to patient outreach, documentation, and follow-ups.

Requirements

• Fluent in Dutch and English.

• Strong communication, interpersonal and empathy skills.
• Ability to handle sensitive patient information with professionalism and discretion.
• Interest in sleep health, diagnostics, or telemedicine.
• Proficiency in Microsoft Office, Google Suite, and data entry tools.

Prior experience in healthcare or customer service is a plus but not required.

Benefits

The Win-Win – What you’ll gain:

• Experience working in one of the most promising start-ups in Eindhoven
• Be exposed to the world of medical device development
• Interact and be surrounded by an innovative, knowledgeable and dynamic group of colleagues
• Work in a performant and fun environment with professional & social activities

The Location - Where We Are:

Torenallee 42-54, 5617 BD (Strijp-S), Eindhoven, Netherlands