- Order Processing
Prepare workshop parts in advance, fulfill customer orders, and verify stock availability for all enquiries.
- Sales & Customer Service
Manage inbound/outbound calls and walk-in customers; build strong client relationships through product expertise and positive first impressions.
- Stock Control
Regularly replenish consumables and service parts to ensure quick service for the internal departments and customers.
- Warranty & Administration
Process parts-related warranty claims and complete administrative tasks—including customer record maintenance and invoicing—promptly and accurately.
Requirements
- Basic proficiency in Microsoft Word and Excel.
- Experienced in warehouse operations (preferred).
- Possession of a forklift license is highly desirable.
- Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
- Demonstrates professional phone etiquette and effectively manages email inquiries.
- Detail-oriented, diligent, positive, a strong team player, and highly reliable.